At Eva S. Lashes, we value your satisfaction with our products. While all sales are considered final due to the nature of our items, we do make exceptions in the case of damaged products. If you believe that an item is defective, we kindly request that you contact us at [email protected] . When reaching out to us, please provide your Name, Order Number, and include a clear Photo of The Product. It’s important to note that concerns regarding defective items must be reported within 30 days from the date of purchase.

If our assessment determines that the product is indeed defective, Eva S. Lashes will offer you the option of a refund or a replacement of the same item. We are committed to addressing any quality issues to ensure your satisfaction.

For customers seeking a return, please be aware that you will be responsible for the return-shipping fee, and this fee is non-refundable. Refunds will be issued in the original form of payment.

In the unfortunate event of delays, lost, or stolen packages, we advise you to file a claim with USPS by visiting USPS.com. This step will assist in locating your order as swiftly as possible. Once you have filed a claim, kindly provide us with the relevant claim information. We will await the results of the claim before taking any further action.

We appreciate your understanding of our return and refund policy. Your satisfaction remains our top priority.